These Terms & Conditions ("Terms") govern your access to and use of alter.green and any interactions with Basil Ark FZ LLC, trading as Alter ("we", "us", "our"). By using our website, you agree to be bound by these Terms. If you do not agree, please do not use this website.

1. About us

Basil Ark FZ LLC is a free zone company registered in Ras Al Khaimah, United Arab Emirates.

92, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE

Contact: marketing@alter.green

2. Use of this website

You may use this website for lawful personal and professional purposes only. You agree not to:

• Use the website in any manner that violates applicable local, national, or international laws or regulations

• Transmit any unsolicited, unauthorised, or unlawful communications

• Attempt to gain unauthorised access to any part of the website, its servers, or related systems

• Introduce viruses, malware, or any other harmful or disruptive code

• Use automated tools, bots, or scripts to scrape, copy, extract, or harvest any content from this website without our prior written consent

• Reproduce, modify, or distribute our content for commercial purposes without written permission

  
  

3. Intellectual property

All content on alter.green — including but not limited to images, photography, written copy, tile designs, pattern names, colour names, and brand identity — is the intellectual property of Basil Ark FZ LLC and is protected under applicable UAE and international intellectual property laws.

Nothing on this website grants you any licence or right to use our intellectual property without our prior written consent. Unauthorised use may give rise to a claim for damages and may constitute a criminal offence.

4. Sample requests and enquiries

This website is currently used for informational purposes, sample requests, and consultation bookings. It does not facilitate online transactions or e-commerce purchases.

Submitting a sample request or enquiry through this website does not constitute a binding order, contract, or guarantee of availability. All commercial terms — including pricing, lead times, quantities, and delivery — are agreed separately in direct communication and confirmed in writing.

Indicative lead times are as follows:

• Standard sampling: approximately 4 weeks from confirmation

• Bespoke colour or pattern sampling: approximately 5 to 6 weeks

• Production following confirmed order: approximately 4 to 5 weeks

These timelines are estimates only and may vary based on batch volume, material availability, and shipping conditions. We will communicate any significant delays promptly.

5. Accuracy of information

We make every reasonable effort to ensure the information on this website is accurate, complete, and current. However, we do not warrant or guarantee the accuracy, completeness, or fitness for purpose of any content, including product specifications, technical data, or colour representations.

Colour appearances on screen are indicative only and may vary depending on your device display settings, screen calibration, and ambient lighting. Physical tile samples are the only reliable means of assessing colour and finish. We strongly recommend requesting samples before specifying any product for a project.

6. Limitation of liability

To the fullest extent permitted by applicable law, Basil Ark FZ LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive loss or damage arising from:

• Your use of, or inability to use, this website or its content

• Any errors, inaccuracies, or omissions in the information provided

• Reliance on any content, specification, or material description on this website

• Unauthorised access to or alteration of your data

Nothing in these Terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

7. Third-party links and services

Our website may contain links to third-party websites, including our service providers and social media profiles. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party website.

Your use of third-party platforms — including Instagram, WhatsApp, and Google — is subject to their respective terms of service and privacy policies.

8. Website availability

We do not guarantee that this website will be available at all times, free from errors, or uninterrupted. We reserve the right to suspend, withdraw, or modify the website at any time without notice and without liability.

9. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, and specifically the laws applicable in the Emirate of Ras Al Khaimah.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ras Al Khaimah, UAE, unless otherwise agreed in writing between the parties.

10. Changes to these terms

We reserve the right to update or amend these Terms at any time. Changes will be effective upon posting to this website, with the date at the top of this page updated accordingly. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

11. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

12. Contact

For any questions regarding these Terms, please contact us at:

marketing@alter.green

Basil Ark FZ LLC, trading as Alter

92, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, UAE